Shout Out: Nicole Patterson-Olden, general manager of Hyatt House in Oak Brook…
We’re shining a well-deserved spotlight on Nicole Patterson-Olden, the dynamic and dedicated General Manager of Hyatt House in Oak Brook, Illinois. Nicole exemplifies what it means to be a leader in the hospitality industry—combining professionalism, empathy, and innovation to create a welcoming environment for both guests and team members.
Since stepping into her role at Hyatt House Oak Brook, Nicole has continuously raised the bar, ensuring exceptional service and a strong, cohesive team culture. Her ability to motivate her staff and lead with integrity has made her not only a respected figure within her property but also within the wider Hyatt community.
Nicole’s leadership was especially vital during the challenging times of the pandemic. She navigated uncertainty with confidence, keeping her team engaged and guests reassured. Her focus on safety, comfort, and adaptability helped maintain the hotel’s reputation for excellence even during the toughest times.
What truly sets Nicole apart is her commitment to mentorship and development. She takes a personal interest in her team’s growth, regularly offering support, encouragement, and opportunities to rise. Whether it’s training new talent or fostering long-term careers, Nicole is an advocate for empowering those around her.
Guests frequently mention the warm and friendly atmosphere at Hyatt House Oak Brook—and that culture begins with Nicole. Her attention to detail, her infectious positivity, and her tireless dedication ensure that every stay is memorable.
Nicole Patterson-Olden isn’t just managing a hotel—she’s building a community. Her leadership continues to inspire excellence, and we’re proud to give her this well-earned shout out. Thank you, Nicole, for everything you do!
